We strive for 100% customer satisfaction. However, if you’re not fully happy with your purchase, our refund policy is as follows:

Eligibility for Refund

• Refund requests must be made within 7 days of receiving your order.

• Products must be unopened, unused, and in their original packaging.

• Disposable vapes and e-liquids are non-refundable due to hygiene and safety reasons.

Non-Returnable Items

• Sale or discounted items

• Items damaged due to misuse

Process

• To start a return, contact us at info@utbarvapestore.com with your order number and reason.

• If eligible, we will provide return instructions.

• Once we receive and inspect the item, your refund will be issued to the original payment method within 5–7 business days.